11 Best Ways to Communicate With Clients
From keeping lines of communication open to making things easy for clients, here are 11 answers to the question, “What do you think are the best ways to communicate with clients?”
- Stay on Top of Things with Email
- Show Clients They’re Valued in Person
- Make It Convenient For the Client
- Convey Tone Effectively With Video Messaging
- Add a Personal Touch With Handwritten Notes
- Keep Messaging Clear and Concise
- Take Advantage of Modern Channels
- Communicate Based on Age Demographics
- Establish Regular Check-Ins Through Short Videos
- Listen Closely to Their Needs
- Keep it Simple and Reduce Confusion
Stay on Top of Things with Email
Email is a convenient and efficient way to keep in touch with clients, and it allows for rapid response times. I also prefer email for its ability to be archived for future reference.
Of course, email is not the only method of communication. Phone calls and face-to-face meetings are also effective ways to connect with clients. However, email is the best way to keep the lines of communication open and to stay on top of things.
Matthew Ramirez
CEO, Rephrasely
Show Clients They’re Valued in Person
We can only touch a few people when communicating with clients in person, and this method has a lot of drawbacks in a game of touchpoints.
That said, nothing makes a client feel more special and valued than knowing that you’re putting in that extra effort to meet with them in person—taking the time and spending the resources to show that you’re willing to meet them and put their needs first. Talking face-to-face is extremely important for the first steps in a client relationship.
Dragos Badea
CEO, Yarooms
Make It Convenient For the Client
In communicating with clients, it needs to be clarified that your primary goals are to have a mutual understanding and ensure that all points of contact are convenient for them. Ideally, start or schedule a face-to-face meeting at some point, as communication is key in building and strengthening relationships.
But for efficiency, and not to mention safety, we now recreate that through technology. My advice is to be where your customers are. Consider the platform, timing, and other details that will make alignment and coordination simple and convenient, especially for the client.
This is one of the best opportunities to get to know your clients better and deliver more effectively.
Tristan Harris
Demand Generation Senior Marketing Manager, Thrive Agency
Convey Tone Effectively With Video Messaging
In today’s digital age, there are countless ways to communicate with clients. However, one of the best methods for effective communication is through the use of video messaging. With video messaging, clients can see and hear the message in a more personal and engaging way, which can help to build stronger relationships and increase engagement.
Video messaging can also add nuance and depth to messages by conveying tone, body language, and facial expressions. Video messaging can also save time and reduce miscommunications if you record in a concise and clear manner.
Overall, video messaging can be a highly effective way to communicate with clients, resulting in stronger relationships, increased engagement, and more effective communication.
Ariel Westphal
Marketing Director, Net Pay Advance
Add a Personal Touch With Handwritten Notes
With communicating with clients, handwritten notes are an effective way to make a lasting impression. They show that the sender is taking the time and effort to create a personal connection with their client.
We can send handwritten notes such as thank-you cards, birthday cards, congratulatory cards on achieving goals, or just for checking in. These types of notes offer a personal touch that is often not found in emails or text messages. Handwritten notes are a great way to make your client feel special and appreciated.
Kate Wojewoda-Celinska
Marketing Manager, Spacelift
Keep Messaging Clear and Concise
The best way to communicate with clients will depend on a variety of factors, such as the business, the client’s preferences, and the purpose of the communication. However, effective communication with clients requires clear and concise messaging, active listening, and timely and responsive follow-up.
This means taking the time to understand the client’s needs, concerns, and expectations, and tailoring communication to address those specific needs. Using a variety of communication channels, such as email, phone, or videoconferencing, can help ensure that clients can communicate in what is most convenient for them.
Finally, it’s important to be responsive and follow up promptly, to show that their concerns and questions are a priority. By prioritizing clear, personalized, and responsive communication, businesses can build stronger relationships with their clients and ultimately drive business growth.
Andrew Griffith
Owner, Garden Furniture
Take Advantage of Modern Channels
Technology has created new channels for communication. The advantages offered by various channels vary, though. Ensure that you use the relevant ones in the circumstances.
We can build relationships with clients in other ways besides face-to-face interactions. Digital media, messaging, and emails are all used. Using emails as a communication tool is flexible and effective. Yet, it’s important to pay attention to your tone.
Written messages do not allow for the use of nonverbal language clues. Engaging potential customers with social media and SMS is a great idea. Use them in informal conversations and reserve lengthy comments for face-to-face conversations.
Leona Bass
Marketing Director, Loan Advisor
Communicate Based on Age Demographics
Depending on your target audience, phone, email, or text might be the best way to communicate with your clients. Look at your customer demographics. Do they fall within a certain age range?
Typically, older populations would rather speak to someone directly than chat via text. If your core demographic is millennials, then email may be best. The key is to know who your clients are and what they prefer.
Harry DiFrancesco
CEO, Carda Health
Establish Regular Check-Ins Through Short Videos
Identifying a single “best” way to communicate with clients is challenging, as different approaches may work better depending on the specific situation and the client’s preferences. However, one highly effective strategy is establishing regular client check-ins.
This could take the form of weekly or monthly calls, emails, or video conferences, depending on what works best for the client. One unique way to communicate with clients is through personalized video messages. Instead of sending a traditional email or written communication, you can record a short video message using a tool like Loom or Vidyard and send it directly to the client.
During these check-ins, you can review the project status, address any concerns or issues, and provide updates on upcoming milestones or deadlines. Maintaining regular communication can build a stronger relationship with your clients, demonstrate your commitment to their success, and catch any potential problems.
Jason Moss
President and Co-Founder, Moss Technologies
Listen Closely to Their Needs
Listen, you will learn a lot about them before you even say a word. In our organization, the best way to communicate is always in person.
Although emails and video calls are a great way to discuss what’s up, usually it is a mix and will depend on the topic at hand and the interlocutor. For logistics, instructions, etc. that are routine and not too complex, it’s always good to have it in writing and follow up with a call.
For more complicated topics, a consultation in person or via video is best. We need to see each other to generate trust and build the clinician-patient relationship.
Finally, we should mention the “how” is best to communicate, not just the channels for discussion. The words we use and manners are also extremely important to get right. The voice, tone, and terms must be appropriate for a client.
Lilia Koss
Community Manager, Facialteam
Keep it Simple and Reduce Confusion
Making things easy for clients should always be a top priority when communicating with them. By keeping your communication clear, concise, and straightforward, you can ensure that they understand what you are saying and what you expect of them.
For example, let’s say you need a client to provide you with information to move forward with a project. Rather than sending a long email with multiple requests, you could create a simple form or checklist that outlines exactly what you need and how to provide it.
Doing this makes it easy for the client to understand what they need and how we can provide it, which can lead to a more efficient and effective process. In short, making things easy for clients can help reduce confusion and ensure effective communication, ultimately leading to a stronger and more positive relationship.
Peter Reagan
Financial Market Strategist, Birch Gold Group
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