What Are the Best Alternatives to Zendesk?


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What Are the Best Alternatives to Zendesk?

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What Are the Best Alternatives to Zendesk?

From Zoho Desk to Kustomer, here are six answers to the question, “What’s the best alternative to Zendesk?”

  • Zoho Desk
  • Salesforce Service Cloud
  • Freshdesk
  • Kayako
  • HappyFox
  • Kustomer

Zoho Desk

Zoho Desk is ‌less expensive than Zendesk, making it a viable choice for small businesses or those with limited budgets. Next, Zoho Desk seamlessly integrates with other Zoho applications, facilitating the smooth management of customer service activities across multiple channels.

In addition, Zoho Desk leverages artificial intelligence (AI) and machine learning (ML) functionalities to automate tasks and enhance the customer service experience. Last, it provides 24/7 customer support via phone, email, and chat, ensuring prompt help for businesses whenever necessary.

Georgi TodorovGeorgi Todorov
Founder, ThriveMyWay

Salesforce Service Cloud

One of the most popular alternatives to Zendesk is Salesforce Service Cloud, which offers a comprehensive set of customer service features and capabilities.

Salesforce Service Cloud is a cloud-based customer relationship management software that provides a full picture of the customer. It helps businesses manage customer inquiries, resolve issues, and deliver personalized service across multiple channels. It’s a more advanced option that is suitable for large businesses with complex customer support needs.

Jeff TseJeff Tse
Co-founder, CrazeCosplay


Freshdesk is one of the top alternatives to Zendesk. It offers a range of support options, allowing you to choose from web-based ticketing, live chat, phone support, and more. With its intuitive interface and powerful features, Freshdesk provides an excellent customer experience that is comparable to Zendesk.

Michael DadashiMichael Dadashi
CEO, Infinite Recovery


Zendesk is a useful platform for ticketing and customer support. Kayako is a similar software that offers features such as ticket management, automation, and reporting. It has a free 14-day trial period as well. However, it’s important to evaluate your business needs and budget to determine the best fit for you.

Marco Genaro PalmaMarco Genaro Palma
Co-founder, TechNews180


The best Zendesk option for teams in need of project management capabilities‌ is HappyFox. We might think of it as a hybrid of traditional help desk software and project management tools. It includes a shared email, knowledge base software, and automation to cut down on manual duties, as well as the ability to assign jobs and update task statuses.

It’s important to note that all of HappyFox’s help desk plans come with ticket limits. The company provides a support desk solution, as well as live chat and in-app messaging features; however, these aren’t built into their support desk service and would need to be acquired separately.

Dean LeeDean LeeDean Lee
Head of E-commerce


In my perspective, customer relationship management systems and help desk software have always been two independent entities, but Kustomer integrated them to make a new solution. Save time and effort by updating several systems simultaneously with Kustomer’s merged view of your entire client base. Kustomer assists with a variety of mediums, including e-mail, live chat, phone, and social media.

Self-service alternatives can be directed from support inquiries with the use of chatbots that don’t require any coding. Kustomer has a lot of useful features, but it comes at a high price, and it might be difficult to understand how much each one will cost you. Some of its features are made to refuse requests, which may not be suitable for teams that prioritize customers. Agents can join starting at $89/month.

Sasha QuailSasha Quail
Business Development Manager, claims.co.uk

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